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Verizon Fios Internet

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 12th, 2025

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

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Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

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The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

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The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

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The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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Star Rating

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3.8

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462 Reviews

Review Breakdown

5 grade

43%

4 grade

23%

3 grade

16%

2 grade

6%

1 grade

11%

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Joe Lally Toms River, NJ

The ONLY main difference between FiOS & cable is with cable They have what's called nodes. They might have say 20 or 50 houses on a node. Meaning they all share the same bandwidth. If a lot of people are online at the same time you lose speed(bandwidth) slowing down your connection. (Especially around 4pm to maybe 8pm) Also if you live closer to the hub then your speeds are the fastest with no latency.With FiOS your on by yourself not sharing bandwidth with the neighborhood so your speeds are constant. But FiOS billing is the WORST.HORRIBLE. Everyone the do something they mess up the bill.EVERYTIME.Have to call & get aggravated due to these idiots cant do a transaction without scewing up your bill. They love increasing it. Charging you for stuff that your getting free & discounts on. I DO NOT RECOMMEND VERIZON AT ALL.My son has infinity and his speeds blow my FiOS away.. Verizon is all mouth and no action..Stay away they SUCK

6 years ago

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Henry Lebensbaum Andover, MA

i have been with Verizon for quite some time. I feel like a hostage because of my verizon email accounts. They make corporate decision in their own interests. The service is over priced. The value for the money is poor. Customer service is mostly inadequate 97 percent of the time. Even technical support gets you inconsistent advice. They send their support overseas to menu driven people who are generally inflexible and sometimes hard to understand. Their branches also provide inconsistent service, from good to very poor. Even speaking to a supervisor does not always help

2 years ago Edited September 6, 2022

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Dave Newark, DE

Very hard to contact by phone, I waited 2 hrs waiting on a service member. I want to drop them but can't talk to them.Expensive, picture and sound freeze up avg 6 times an hr.

5 years ago

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Janine Glendora, CA

Internet speed although claiming to be 100 is still very slow. Everyone at the company is friendly and seems to want to help. They have not been able to resolve the slowness.

6 years ago

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jennifer thompson Prospect Park, PA

I had Verizon for several years I felt like every month was nothing but trouble. Every chance they got fees were added on to my bill that I was not sure why I was being charge for them. Services would drop out every other day

2 years ago

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Joseph A Paliotta Mount Holly, NJ

I have not noticed any change in speed from my previous provider. Having allot of issues with TV service and customer service should be renamed as it barely exists.

5 years ago

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marissa wheeler Burlington, VT

My husband abd I briefly used this internet service at are previous home. However we found that the service was priced rather high compared to other providers that were available in my area

2 years ago

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Queen Shavy Miami Beach, FL

I had Verizon fios not knowing that they did not yet fully service my area. After having no service for months I had a very hard time closing my account. It was frustrating and expensive.

3 years ago

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Steve Colella

The speed I receive is rarely the speed which is advertised that I am paying for. I often have trouble with unstable Internet signals and Internet coming in and out. The service used to be better than it is today.

3 years ago Edited July 20, 2022

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KmMarilyn Mcleod-Biddle Seattle, WA

Good service however the pricing is a turn off for me when there are a lot of competitive companies that have just as good services for just a fraction of the price .

2 years ago

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Sadaf Asadifar Mesa, AZ

Not a very good experience. Really expensive and not good quality, I stayed with them for a year and realized that I could get a much better deal with another company.

6 years ago

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Christy GOlen

not good. We get terrible service. It is slow and its a problem streaming shows and getting on the web.

6 years ago

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John Young Golden Valley, AZ

DSL is too slow. Way too slow. They also have difficulty keeping the system up to the speed they are selling.

7 years ago

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Stephanie Ponce Hemet, CA

Most overpriced internet service. They also bunk up the price after a year or so with them. But their service works well. Not available in my area.

1 year ago

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George

They are a bait and switch company, they made a quote and the confirmation was over $30 higher

6 years ago

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A.D. Kolkey Anderson, CA

Poor coverage in this rural area, but they are the only provider that even works at all.

7 years ago

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Brant Petty

Internet was good when it works. Customer support and business tactics are horrible to say the least.

1 year ago

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Lauren

Not great, awful customer service with poor hours of availability

6 years ago

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Marc Lipman

They were unable to provide me with the service they promised

7 years ago Edited September 14, 2021

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NeverAgainKnoxville

They have terrible customer service and do nothing to retain loyal customers.

7 years ago

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Tim P

Terrible customer service---Throttling download speeds at peak times

7 years ago

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Marie Sydnor Baltimore, MD

Horrible service where I live, they still only offer dial up internet in my area

2 years ago

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WT Baltimore, MD

Verizon Fios was overpriced and no better than any of the other internet providers.

3 years ago Edited July 20, 2022

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Tony's Babygirl Staton MO

Good quality speeds and value. Only works in certain areas

1 year ago

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Terry

I can't wait to change providers - prices are very high.

6 years ago

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Richard Beckham

5.6 mbps download speed and 3.9 mbps unload speed

7 years ago

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Terry

They suck. Internet is slow and unreliable

7 years ago

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Barbara Mccane

It difficult to get around on and sometimes is not working

7 years ago

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Darlene Robinson Monroeville, PA

Prices are too high. Internet service is consistent

2 years ago

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Mohamed Attia Alexandria, VA

they get you started low but the price keep going up and up

3 years ago Edited July 20, 2022