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Verizon Fios Internet

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462 User Reviews

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Author: Kaitlyn Short

LAST UPDATED: March 12th, 2025

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

View Verizon Fios Reviews

Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

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The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

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The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

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The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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3.8

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462 Reviews

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K&A

Horrendous service. Fios was once regarded as having fantastic service, but Fios has beaten Comcast as worst service in my book. I’m having a WiFi issue that will likely be easily repaired, but they have cancelled three times through text messages. The first time they cancelled through a text, I rescheduled using the same message to choose from three available time slots. I chose one based on their timing. The second visit was a no call, no show. I had to call and scheduled a second visit using a time they had available, So I chose a Monday between 12-2. Here we are at our third visit and they cancelled 11 minutes before they were scheduled to arrive, again through a text message… I called and went through the automated service to eventually get to a human. The person picked up the call, breathed into the phone and hung up. I couldn’t believe it. I can only assume they knew I was calling about the cancellation and just didn’t want to deal with me. I don’t understand it. We pay almost $200 monthly for the service, we also use Verizon wireless, not to mention we’ve been with them for about 13 years and this is the type of service you receive in this day and age, it’s ridiculous. UPDATE: Spoke to customer service, they were apologetic and rescheduled the appointment. Fast forward two days to the date of the new appointment and They just cancelled the appointment for a fourth time 30 minutes into the time window they were scheduled to arrive. I’m astonished… they are officially the worst company I’ve ever dealt with. I left Comcast because their customer service was awful and now I’m leaving fios for the same reason. Once a company gets so big, they really don’t care about their customer complaints because there’s always someone else to fill your spot if you leave. This is the exact reason why there needs to be multiple companies in any specific field. This explains why people are cutting the cord at such a high rate.

2 years ago

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Laura Nichols Clarksville, TN

TL;DR if you are considering using Verizon for anything, don't do it! Their customer service is easily the absolute worst I have ever encountered. You will regret it! Last month, a door-to-door salesman came by to say that Verizon had put up 5G towers in the area and that we could try their home 5G wifi free for 30 days. He said the price was $50 guaranteed for 3 years and included internet and the Disney/Hulu/ESPN+ bundle. I decided to try it out because why not! I got the router in the mail and spent hours on the phone trying to get it set up but turns out he didn't set it up properly. I had to go into the store (with my newborn) where I spent another couple of hours and they couldn't fix the original router so they have me another one and said they couldn't take the original one, but they would send me a packing slip to send it back. They also informed me that they wouldn't be honoring what the salesman said, even though I had him on video, and that the $50 was just for the internet and it was only guaranteed for 2 years. For some crazy reason, I still wanted to give it a shot. The internet was fine, but the packing slip never came for the original router and my customer service experience had been so bad at that point that I decided to cancel my service. I went in to the corporate store and they said I had to go to the store I got the router from. I drove across town (again with my newborn) where they told me they couldn't take it either. I called customer service and finally got someone to cancel it and was told they would send a box and label for the two routers and I wouldn't be billed. Hallelujah! I was finally going to be done with this. Wrong. I got a bill for $50 after I was told I wouldn't be charged. When I called to ask about it I spent an hour getting transferred to (not exaggerating) 8 different people in completely different departments that had nothing to do with the question I was asking. Finally I got sent to a person who said don't worry about it and just send back the equipment. A couple days later, a tiny box comes in that I am supposed to use to send back two big routers. Great. At this point, I'm beyond ready to be done with this company, so I pay to ship it back through UPS. Over the weekend I got another bill, so I called today and spent another hour on the phone getting transferred again to 6 people before finally getting to the person I needed who told me just to ignore the bill. From the salesman who didn't know what he was doing to them not honoring his statements to the hours and hours I spent on the phone and in-store just to return the routers, this has been literally the worst customer service experience of my life. Even if Verizon is cheaper, do not do it! It will not be worth it and the day you actually need to contact customer service you will regret your decision. Please save yourself the trouble!

2 years ago

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iri lan Silver Spring, MD

Because I need internet service I am being forced to buy it from Verizon just because my apartment complex has only Verizon - Fios. Now I hate my apartment. I have no other option for the internet but Verizon only. I cannot stand Verizon for any service they offer. Their agents offer totally different prices for the same service or product. However, I have to purchase Verizon for 1 year because I have no other internet options I have always used Xfinity internet and other Broadband types They are easy and good quality for better price. I have never paid more than $40.00 just for the internet.

3 years ago

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Greg Virginia Beach, VA

Verizon Fios (and everything else Verizon) stinks. I wanted to do away with spending hundreds every month for Fios TV/internet where, they're constantly removing and dropping channels so, I called and told them no more TV but, I'll keep my internet services. They made a big deal out of everything and "unbundled" the 2 services, then I had to call back and cancel TV services. I was asked if I wanted to upgrade the speed on my internet service and decided to do it. They didn't tell me all the wiring and hardware would have to be changed in my residence so, ultimately, I lost 5 days pay because, I couldn't work without internet service and it took that long for them to get a tech to my house. The tech came to my house and re-ran wires, changed out boxes and jacks etc.....Now the internet service is constantly dropping the signal. They also added a different TV package which I didn't ask for to my account. So, I'm out a weeks pay, I had to call again and wait for them to remove the new TV plan I never asked for and the internet service sucks. Since that time, I dropped my Verizon cell service and pay $50.00 less a month for unlimited everything with another carrier. If I can't resolve the dropped internet connections, I'll have Verizon disconnect that and I'll go elsewhere. I was a customer with Verizon for well over 20 years. Good riddance Verizon!

3 years ago

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Cynthia Hilario East Orange, NJ

Worst customer service ever. A company that does not care about their customers at all. Call multiple times and looks like they don't train their representatives on how to treat a customer. I have one of them tell me "do you need my help or not" and every time I requested to speak to a manager I have to give a whole explanation on why? . My issue never got resolved. Spoke to a manager that told me a bunch of lies, unfortunately at the moment i believed her. They even told me I was going to get a technician to help me, that never showed up. No explanation,no follow up, no escalation. I was even willing to pay, clearly they don't care about their paying customers. Waited and waited NOTHING. I have friends that i recommended to switch to Verizon but I would let know my experiences too. finally I was able to cancel my service and tried to speak to a manager that gave me that worst attitude mrs B. I would not recommend Verizon to anyone.

5 years ago

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Benjamin Brown Alexandria, VA

Literally the worst utility provided I have ever encountered. I purchased a router the day I started my services and found out my roommate already had one we could use so I returned it on the SAME DAY and then they told me I would not be charged on my first bill. Verizon Fios not only charged me $212 without my consent, they made it so difficult to refund it that it took over 6 months (and still waiting). After speaking to 15+ "support" agents and 15+ hours later, one of them will hopefully refund me. Absolutely ridiculous that this major company tries to steal money from people without them noticing. Who do you think you are promising to refund me my money 15 times without ever doing so? Honestly the company should be prosecuted for stealing from their consumers and I will be looking into this. Verizon is not the only internet provider in my area so I am planning on canceling all of my services from this awful organization.

5 years ago

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GAGANDEEP ANAND Owings Mills, MD

Setup a new order spoke to support a week ahead to make sure everything would go smoothly. Every time there was redundant questions and a varying list of issues that they said would be resolved. Eventually, they said, your "order is not flowing". This was the day after my service should have been active. Spent countless hours/chats/support calls. No one cares, no sense of urgency. Even if your job depends on your internet, no one cares how to pay your bill. No sorry, no compensation for all my troubles, no care. Stop with all the different departments you have, pushing customers from one to the other with no accountability. Simplify your order process, your own support staff is confused out of their witts. This should be all automated, I don't know why you put the customer through so much agony. Read all my support chats, listen to my support calls, it's just crazy. Torture for your support staff and the customer.

5 years ago

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J Gabes Boston, MA

My cable and internet have now gone down for the second time, which requires a tech to come out and fix. I work from home and also live in a dead zone, so when they told us 3 days before a tech come out, I was super annoyed because that means I can't do anything at my house (can't make calls, send messages, emails, nothing). So last night I had someone break into my house at 2 am. I live on the first-floor apartment and this person crawled through my window. I couldn't CALL 911 for help!!! When I called this morning to explain my situation, the person who answered the phone got a manager. I expected since this now brings my safety into play they would do everything they could to send someone out to fix the problem. NOPE! The manager was SO RUDE and when I got upset and told her to keep trying, she HUNG UP ON ME. Now I'm on hold for another 23 minutes so I can cancel my service with them. STICK WITH XFINITY! Their customer service is WAY better. These people are SO rude and could care less. DO NOT SWITCH TO VERIZON!!!!

5 years ago

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Shadi Mirfendereski The Bronx, NY

I am a person on limited income. I am also a Verizon Wireless customer. After receiving high bills from Optimum cable company, I decided to down grade to internet service only and switch to Verizon. When I called, the representative and I worked over the phone and online. He told me that if installed the equipment myself there would be no installation charge. I agreed. He even told me that there is a manual and the support team will walk me through it. Then he told me that I wasn't eligible to install the equipment myself, but he assured me that the installation fee of $99 will be waived. Otherwise, I would have hung up and thought more about switching companies. He said it will be taken off my bill. I opted for autopay to save an addition $10. The installation fee wasn't waived when my bill came out. So, I called, and after being on hold for over an hour, a representative named Sandy told me that she didn't know who sold me the service since he was in a foreign country and no notation was made on my account. In this day and age, no one at Verizon can find the time, date and the representative who made the sale? I received a $30 discount which I have no idea what is for. So, I called again. The recording said the company will call back. No one ever did. So, I called again. I have been on hold for 1:09 minutes. Is this how customer service is handled in an industrial country?! I have basically been swindled by a representative of Verizon, and my only recourse is to stay on hold for hours, or close my account. This is such an example of conglomerates being accountable to no one, certainly not an individual costumer.

6 years ago

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Tina R.Brown Orange, NJ

Whatever you do…in your wildest dreams, do not subscribe to Verizon FiOS, unless you enjoy subscribing to frustration, loss of service, aggravation and shoddy customer service. I began services on Jan.08th of 2019 and have had to call in for tech support from the very first day up until Feb.12th; and I am not certain that will be my last call. On the day of installation, I came home to the TV in the living room and my son’s bedroom losing signals and blacking out. I called and they would shoot a signal that lasted for a hot minute, on the second call I got them to come out the next day to install new HDMI cords. They came back on and lasted for about 4-5 days, and then I had sporadic loss of signals in both bedrooms. I would call and they would continuously reset the boxes, till one day I worked from home and the TV went out. So I called about the TV and they reset the box and literally 3 mins after I hung up the phone my internet went out. All of this after I had sat on the phone for about 40 minutes for the first call. I called back and got a tech that again reset the boxes, said he could see I was just on a support ticket, but he could not re-establish service to the TV. Since I needed the internet for work I just shut the TV’s off and made an appointment for a tech to come out the next day. The call was made on Feb.04th, and tech support was supposed to come out the next day between 5-7 pm. Needless to say that the technician never showed, supposed to have gotten backed up, and I receive a call from customer service to reschedule for the next day…same time. So the tech came the next day and examined the equipment and came to the conclusion that the TV’s in the bedroom needed to be put on Wi-Fi. That was done and we could watch TV in the bedrooms again. Six days later on the 12th while working from home again…the entire system went out...was told the main terminal box was dead. So out of complete service, on the 12th from 10:30 am until 5:00 pm on the 13th. After contacting customer service for a well deserved compensation for loss of services, they issued me a credit of $5.83 for 5 plus days of sporadic service. So disappointed that an organization of such stature would violate and pilfer the wallets of their customers.

6 years ago

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CR Wyncote, PA

When Verizon services work, they work well, but when they fail good luck trying to reach someone. They are a Baby Bell still stuck in 1960 with an 8:00am to 5:00pm mentality. Try calling them for a service issue after 8:00pm and you will find their offices are closed and they refer you to their website or their app. When you go to their website, you will find no one available for chat, because they are closed any everyone has gone home. This is a company that wants to be an ISP as a hobby, thy are not serious about Internet services. Their Forums are a farce. To sign up you have to guess what information they are looking for, the screen looks like it was developed back when AOL was king and you had to dial in to access your mail. There is an “information” button next to the fields, but you will not obtain any information - hovering over the “i” or clicking on it yields no information. Once you do manage to ascertain what they want and you verify who you are, you are still unable to log into the forums. You receive an error that they are “unable to process your request.” You look for options, you see a menu icon in the upper right, so you click on it. Nada. Nothing. There are no menu options. There’s a drop down in the upper right, clearly a prankster developed their webpage the only options there are “Thing One, Thing Two, Thing Three” which as you might have guessed do not provide links to anything. Maybe the app will be better. Nope. The app is horrible! As bad as the website is, it’s lightyears ahead of the app. The only “advantage” the app has over the website is the fact you are trapped in BOT maze. The chat provides you with limited options for the algorithm to solve and fix the options you can discuss. When you do finally get through the BOT, you find no one is available to chat. Why you ask? Because it’s after business hours and they all go home. How can a company that proclclaims to be an ISP and a “high-speed Internet company” be taken seriously when the world today is 24/7 and they are 8/5? When my contract is up in January, I’ll be shopping for a REAL internet company, one that works in the 21st century. I strongly encourage you to consider your options carefully and signup with a company that will be there to support you when there is an issue (NOT Verizon).

6 years ago

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R Guru Ashburn, VA

I had internet service with Verizon. I requested for internet service only but they told me that with internet and cable will be much cheaper. So agreed to take promotional offer of $80/month for one year. They told me that they will call/email before contract expires and I need to request them to be in the same plan. After 11 months, I received mail/email saying, contract is about to expire and i need to contact them. I called them. They told me that now promotion offer can't be applicable to both Internet and cable. I then requested to remove cable and they told me that my monthly bill will be now 55 (also asked me to mail their cable box). Next month i received bill of 140. I called them and they told me to pay just 55 and remaining amount would be fixed. I asked them when would the new bill reflected in my online account. They told it would be next billing cycle. I then told, i will pay next month. Next month, bill was 140+140=280. I called them to fix it. They keep saying just pay monthly bill of 55. It was big mess. Bill never got fixed and I didn't pay bill. I clearly told them that till they fix the bill, that i won't pay. After 2/3 months, I moved to new provider. I explained so many times and they never understand problem. It was so much frustration. I didn't know i could take them to consumer court.

7 years ago

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Nick Malden, MA

The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!

9 years ago

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Karen Potomac, MD

I am so frustrated with the lack of customer service with Verizon. It has been over a month that I have had connection issues with high speed internet. Each time that I call I am on the phone for over an hour and nothing gets resolved. The staff is not properly trained, they are rude, unprofessional and I had three yelling at me and hung up on me after I requested to talk to the supervisor. They hung up as soon as you ask for a supervisor. This is unreal and not acceptable. Kara is useless too. MD D Q0XFY9G

2 years ago

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Scotty

I only got a plan with Verizon fios because I was promised $25 discount but it has been a month and not a single Verizon employee has been able to apply the discount. I’ve had “technical errors” and “bad request” messages every time I call to figure out the discounts I was promised. The Wi-Fi also has gone out twice in the one month I’ve had it. One of those times they had to send out a technician to fix it and the other the IT team had to figure it out. I got catfished and I will be switching providers asap because every other provider I’ve had has been better than this.

2 years ago

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Steven Egoavil Avondale, PA

Absolutely terrible service. WIFI goes down daily. Brand new router. Trash. Last router was trash and was extremely slow. Got a new router and it constantly turns off throughout the day and or I can never connect to it. Been like this for a couple years still not fixed. Verizon has been contacted multiple times and no fix has been provided. Paying money for GARBAGE service. Absolutely not worth. Stay clear from FIOS. Not worth a cent. If I could give 0 stars I would.

3 years ago

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Kathleen Gebler Garwood, NJ

Switched to Verizon. 3+ hours to hook up. No TV or internet within 12 hours. Took 2 days to come and fix. After fixed worked for 28 hours then I spent 1 1/2 hours on phone trying to reach customer service, without ever speaking to a person. Finally reached them to disconnect. Worst TV , internet and customer service I have ever experienced. Would never use them again.

5 years ago

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Scheila Falaise Stoneham, MA

The service is good compared to the competitor from my experience . However , the customer service is horrible . I was on the phone with an agent trying to return back , just because I questioned him about the price that guy became so rude , arrogantt . Who cares about how long you daily spend doing your job ? IFortunately I haven't disconnected my service yet with Xfinity . Thank you Verizon !

5 years ago

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Lks New York, NY

Verizon is horrific. They selectively honor their service appointments. If you’re Caucasian, you’re set. If you’re not, it doesn’t matter if you’re educated and an American citizen, your out of luck. I waited 12 hours for a tech today and when it came to honoring my appointment, the tech went home because he was over worked while another tech didn’t want the overtime and had to go home at 4:43 pm.

5 years ago

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Stanley Vosper Fairfax, VA

Verizon finds a way to raise my bill every month. No explanation, no warning, just bumping my cost every month. It would be nice if Verizon explained during the sales and signup process that they are going to raise my rates every month and at every opportunity, but of course that would require integrity and why ruin a good sales pitch with honesty.

6 years ago

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Bethdb Ashland, MA

Customer service is shoddy...cannot find records of what was agreed to even tho the material was available on two other occasions to reps. Now being overcharged by 30.00 monthly. Verizon has zero respect for long term customers. Stay far away if at all possible. Cancellation would not cost me 200.00...I suspect I can cover that with a new provider.

6 years ago

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Marcial Mico

Switch and bait tactics, they send you an offer in the mail that looks appealing, After you switch to their services they change the plan on you and put you on a more expensive plan. After several months I still have to keep calling them and spending over 45 minutes on the phone with them and they still don't get it right so if you want to be calling and getting stressed out during every call then go ahead and get Fios. I personally wouldn't ever recommend them unfortunately I am stuck with them for two a two year contract at end I will definitely look for another provider.

7 years ago

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Robieshia Davis Hampton, VA

If I can give it a zero I would. Can’t trust Verizon. They lied to me and told me I would have high Speed internet in my area. My internet was super slow. I only have them for two days after canceling my service. They told me my bill would be 40 dollars are it turns out my bill was 100 dollars just for having them for two days.then they sent my bill to collections the next month and affected my good credit.

7 years ago

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Jim VT

I hate Verizon. in my opinion they are untrustworthy; you enter into an agreement and then they continually sneak in new charges. The communications are atrocious. I have complained to them. Unfortunately I have Verizon Wireless (which I plan to drop after many years of frustration) and Verizon internet. They send communications that I cannot tell of it is internet or wireless/phone service. The Verizon Synchrony credit card is worse. Poor communication, voice mail hell, do NOT answer telephone. Unclear communications for how to redeem points. Online only features that are difficult. "you can only redeem online." No audit trail. AVOID, AVOID, AVOID, unless you like a lot of frustration in your life.

2 years ago

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yasha love Summit, NJ

Ordered internet service installation. They told me to be home from 5-7pm. I left work early to get home at 430 pm. They never called or showed up. Customer service could not reach the technician or their manager. This is not a way to obtain new business. I’m canceling and going elsewhere.

5 years ago

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Audrey

Customer service is not so great, a lifetime on the phone if you wish to speak with someone. Also their serviceman was in my home , it was raining outside and although he saw other people shoes at the door. He didn't put booties on and he was in and out leave my home dirty

5 years ago

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The Colony The Colony, TX

The worst experience. They over charge you. Their customer service is awful. It took them a month and hours if phone calls just transfer service. Their customer service reps hang up on you. Nothing good about this company. HIDDEN CHARGES!!!

6 years ago

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James Voyles

First, the cost is very high. Second, they recently went to an "Unlimited" plan. Unfortunately at 15 GB, the speed drops to near dial-up levels. We normally use between 30 GB and 40 GB per month, so Verizon is no longer a viable Internet provider!

7 years ago

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Reid Garton Vienna, VA

I have never interacted with a company this infuriating and frustrating to deal with. Between employees outright lying to you, promising to call back and never calling, saying they will do something then not doing it I cannot think of a company less appealing to deal with. I have had better experiences with the DMV and IRS.

9 years ago

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Renee Richardson, TX

We have been with Verizon for over 20 years. We mover to East Texas 2007. We have horrible service out In our area. I have talked to Verizon many times. The reason they give me is we need more towers but it's an expense to them they are not willing to make even though they are the only service we can get..we had to get back up internet from another company to use our devices. We go outside to answer or make phone calls. We would change in a minute if another company could give us quality service.

1 year ago

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Katie Kearney Vienna, VA

We had Verizon for a while in our home as our internet provider but we found that it was extremely slow and very glitchy. When we called in to talk to them about it, they said it was our box and we mentioned it was the newest model that they had. We were then told that their boxes aren't able to access the highest speed internet so if we wanted that, we had to go out and buy our own box. What the heck? So you don't offer customers a box that can access the highest speed you offer? Needless to say, we cancelled right then and went with someone better who we are really enjoying!

6 years ago

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Roberta

It is the worst internet around. Costs more, the slowest, the router keeps going off and you have to turn it on and off at least 5 times a day. Like I said in two word, it SUCKS.

5 years ago

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Robert Parrillo Farmingville, NY

There is rarely interruption of service which we had with previous provider. Customer Service is always helpful and follows through when I call as are tech's when need assistance

7 years ago

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Steve Pitman Largo, FL

Equipment is subpar and outdated,wifi signal is weak and limited in range,customer service is automated and nearly impossible to get a live representative

4 years ago

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Juan Beaver, PA

My experience with fios internet has been terrible. It never worked right and every time i called customer service i would be on hold for at least an hour before i could talk to anyone.

5 years ago

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Bethany

They were great at first. But then slowed down so much we can't practically use it. We rely on out hot spots. It is terrible

6 years ago

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James Lada Huachuca City, AZ

They billed me after my after my plan ended I didn't pay and they turned me into collection for $60.

7 years ago

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Brenda Rogers Indianapolis, IN

This is terrible internet. I have to turn it off and use my mobile data or wait for a long time and it might pull up what I need.

2 years ago

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Brian Olney, MD

Very poor customer service, rates are high, renting equipment is a total rip-off

7 years ago

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A Morristown, NJ

The worst customer service never held so long in my life, horrific

3 years ago

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clem kara New York, NY

They took my deposit and never install internet at my place. They are scammers.

3 years ago

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Faithful One Dumfries, VA

not pleased with this company , we’ve had few issues over the years with billing

1 year ago

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Niecy Proctor, WV

I am unable to get because Verizon refuses to upgrade the phone lines in the area I live in.

2 years ago

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Will

Horrible service, terrible price, unfriendly policies

6 years ago

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NancyMichel

They Switched to AOL and now I cannot sign on to my email

7 years ago

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Jacquelyn Taylor Robinson

Poor Customer service, depleted communication

7 years ago

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Jeff Perry

It is so slow !! It is slower than dial up.

7 years ago

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Peter Land O' Lakes, FL

They charge too much for the services The services were not good quality

2 years ago

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Edgar IL

It’s too expensive and it was lagging a lot for the price I was paying.

2 years ago

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Poorboy Atlanta, GA

terrible customer service potentials for mass identity theft a issue

3 years ago

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